Thank you for shopping with Mix & Match Salad. We value your trust and want you to have a great experience with every purchase. This Refund and Returns Policy explains how we handle returns, replacements, and refunds for orders placed on mixandmatchsalad.com.

1. Overview

Because we sell fresh, edible, and perishable food products, we follow strict hygiene and quality standards. Therefore, returns or exchanges are generally not accepted once an order has been delivered — except in cases where:

• You received the wrong item,

• The item arrived damaged, spoiled, or contaminated, or

• There was a packing or billing error.

We strive to ensure 100% customer satisfaction and will review each request on a case-by-case basis.

2. Eligibility for Refund or Replacement

A refund or replacement will be processed only if the following conditions are met:

• The issue is reported within 24 hours of delivery.

• You provide photo or video proof showing the issue (damaged product, wrong item, leakage, etc.).

• The item is unused, unopened, and in its original packaging (for non-perishable items).

• Proof of purchase (order ID, invoice, or payment receipt) is available.

If the product has been consumed, disposed of, or altered before reporting, we cannot process refunds or returns due to hygiene and safety standards.

3. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded once delivered:

• Fresh salads, dressings, juices, and other perishable goods

• Opened or partially used food products

• Items purchased on sale, offer, or promotion

• Gift cards or digital downloads

4. Process for Refund / Replacement

To initiate a request:

1. Email us at info@mixandmatch.com  within 24 hours of delivery.

2. Include your order ID, a short description of the issue, and clear photos or videos of the product and packaging.

3. Our support team will verify and respond within 2–3 business days.

If approved:

• A replacement product will be dispatched at no extra cost, or

• A refund will be issued to your original payment method within 7–10 business days.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check your bank or payment account again,

• Contact your payment provider (it may take additional processing time),

• Then contact us for assistance.

6. Order Cancellations

• Orders can be cancelled only before they are dispatched.

• Once your order has been shipped or prepared for delivery, it cannot be cancelled.

• In case of pre-paid orders, a full refund will be issued for cancellations made within the eligible window.

7. Damaged or Incorrect Deliveries

If you receive a damaged, missing, or wrong product, please contact us immediately. We may offer:

• A free replacement,

• Store credit, or

• A full refund (depending on the situation).

8. Contact Us

For all refund, replacement, or return-related queries, reach us at:

Email: infot@mixandmatchsalad.com